Delivery
Where do you deliver?
All over Lebanon. The delivery fee depends on your area and is shown at checkout.
How long does delivery take?
Items in stock are usually delivered within 2 to 4 working days after we confirm your order on WhatsApp.
Can I send a gift to someone in Lebanon from abroad?
Yes. Order as normal, switch on "This is a gift" in your cart and enter the recipient's details at checkout. You can add a message and we can hide the prices in the package.
Payment
How do I pay?
Cash on delivery. You pay when your order arrives. We confirm every order with you on WhatsApp first.
Do I need an account?
No. You can check out as a guest with only the details we need to deliver.
Made to order
What does "made to order" mean?
We print it after you order, for example photo ornaments. The product page shows how many days it takes before it ships.
Can you make a custom piece?
Often yes. Send us your idea on the contact page or on WhatsApp.
Care for printed items
How do I look after my piece?
Wipe it with a dry or slightly damp cloth. Keep it away from strong heat and direct sun for long periods, since 3D printed plastic can soften.
Are the LED tealights safe?
Our lamps use flameless LED tealights. Please never place a real flame inside a printed piece.
Returns and damaged items
What if my order arrives damaged?
Message us on WhatsApp within 48 hours with a photo and we will replace it.
Can I return an item?
Standard items can be exchanged if unused and in their packaging. Made-to-order and personalised pieces cannot be returned unless they arrive damaged.